30-day return requests
You may request a return within 30 calendar days after delivery. Items must be unused, in the condition received and in their original packaging, with all included accessories and proof of purchase. Custom or personalized items are excluded from change-of-mind returns. This policy does not limit your rights under applicable law.
How to start a return
- Contact NEXUS within the return window with your order number, product name and reason for return.
- For damage, defects or an incorrect item, include photographs or a description of the problem.
- Wait for return instructions and the correct return address before shipping the item.
- Pack the item securely and keep proof of shipment.
Our contact address is not automatically a return warehouse. Do not send a parcel without first receiving return instructions.
Return shipping costs
For a change of mind, an unwanted item or an incorrectly selected compatible model, you pay the return shipping charge. For a confirmed defect, damage on arrival or an incorrect item sent by us, we cover the required return shipping arrangements. No restocking fee is charged for an eligible return under this policy.
Inspection and refunds
We will notify you after the returned item has been received and inspected. If approved, the refund will be issued to your original payment method within 1-8 business days. Your bank or payment provider may require additional time to post the credit. Contact us if an approved refund does not arrive.
Cancellations and exchanges
Request a cancellation as soon as possible before dispatch. Once dispatched, the order must follow the return process. Contact us before arranging an exchange so availability and any price difference can be confirmed.
Returns support
Email sieverstruiolo@gmail.com or call +1 636 829 8363. Please include your order number.